BG0

Returns policy

This policy sets out the terms for delivery, returns, refunds and complaints when shopping at www.popartvibe.com, operated by Taiminvest EOOD.

1. Seller details

Seller: Taiminvest EOOD
Company ID (EIK): 201186588
VAT No.: BG201186588
Manager: Radoslav Kichukov
Address: 11 Vasil Petleshkov St., Varna, Bulgaria
Email: info@popartvibe.com
Phone: +359 88 872 6999
Website: www.popartvibe.com

2. Delivery

2.1. We deliver within Bulgaria and to the countries of the European Union.
2.2. In Bulgaria, deliveries are made by Speedy, to an office or to an address. Deliveries to other EU countries are made by an international courier.
2.3. Delivery within Bulgaria takes 1 to 5 working days from order confirmation. Delivery times for other countries depend on the destination and are confirmed by email.
2.4. Delivery is free on all orders.
2.5. Orders are accepted automatically on the site for parcels up to 50 kg within Bulgaria and up to 30 kg to other EU countries, counting the greater of the actual and the volumetric weight. For heavier or bulkier parcels, contact us at info@popartvibe.com or +359 88 872 6999 and we will arrange delivery.
2.6. On delivery, the customer checks the contents of the parcel in the presence of the courier. If there is visible damage, a report is drawn up with the courier.

3. Right of withdrawal and returns

3.1. The customer may withdraw from the contract and return the product within 14 days of receiving it, without giving a reason.
3.2. The product must be:

  • in its original condition;
  • unused and undamaged;
  • in its original packaging.

3.3. Return shipping costs are paid by the customer.

4. Refunds

4.1. After receiving and inspecting the returned product, the seller refunds the amount within 14 days.
4.2. Refunds are made using the original payment method:

  • card payment: to the same card;
  • cash on delivery: by bank transfer.

This follows the requirements of the payment provider myPOS.

5. Complaints

5.1. Complaints are accepted for:

  • a defective product;
  • damage in transit;
  • a product that does not match the order.

5.2. The customer must notify the seller within 48 hours of receiving the parcel.
5.3. Send complaints to info@popartvibe.com with:

  • the order number;
  • a description of the problem;
  • photos, where relevant.

If the complaint is justified, the product is replaced or the amount is refunded.

6. Exclusions

This policy does not cover:

  • mechanical damage caused by improper use;
  • damage that occurs after the product has been received.

7. Final provisions

Taiminvest EOOD may update this policy. The current version is always published at www.popartvibe.com.

Last updated: 2026