This policy governs the terms of delivery, product returns, refunds and complaints when shopping from the online store www.popartvibe.com, managed by Timeinvest Ltd.

  1. Merchant details
    Merchant: Timeinvest Ltd.

UIC: BG201186588
Materially responsible person: Radoslav Kitchukov
Address: 11 “Vasil Petleshkov” Str., Varna, Bulgaria
Email: info@popartvibe.com
Phone: 088 872 6999
Website: www.popartvibe.com

  1. Delivery

2.1. Delivery area

Deliveries are made only on the territory of the Republic of Bulgaria.

2.2. Delivery method

Delivery is made via a courier company (Econt or another specified when ordering).

2.3. Delivery time
The delivery time is from 1 to 5 business days, starting from confirmation of the order or from receipt of payment by bank transfer.

2.4. Delivery cost
The delivery cost is calculated automatically upon completion of the order and is paid by the customer, unless otherwise stated.

2.5. Receiving the shipment
Upon receipt of the shipment, the Customer is obliged to check its contents in the presence of the courier.
In case of visible damage, a protocol should be drawn up with the courier.

  1. Right of withdrawal and return
    3.1. Right of withdrawal
    The Customer has the right to withdraw from the contract and return the purchased product within 14 days from the date of receipt, without giving a reason.

3.2. Return conditions
The product must be:

in its original condition
without traces of use or damage
with the original packaging
The return costs are at the expense of the Customer.

  1. Refund Policy
    4.1. Refund period
    After receiving and checking the returned product, the Merchant refunds the amount within 14 days.

4.2. Method of refund
The amount is refunded using the same method as the payment was made, as follows:

payment by bank card → refund to the same card
cash on delivery → bank transfer
bank transfer → bank transfer
This is in accordance with the requirements of the myPOS payment operator.

  1. Complaints
    5.1. Grounds for complaint
    Complaints are accepted in the event of:

defective product received
damage during transportation
inconsistency with the order
5.2. Submission deadline
The customer must notify the Merchant within 48 hours of receiving the shipment.

5.3. Procedure
Complaints are sent to:
info@popartvibe.com, attaching:

order number
description of the problem
photographs (if necessary)
In the event of a justified complaint, the product is replaced or the amount is refunded.

  1. Limitations
    The return and claims policy does not apply to:

mechanical damage caused by improper use

damages that occur after receipt of the product

  1. Final provisions
    Timeinvest Ltd. reserves the right to update this policy.

The current version is always published on the website www.popartvibe.com.

Last update: 2025